FAQs, Terms & Conditions

FAQs, Terms & Conditions

Thank you for stopping by My Pet Haul!

We are a small, family-run business, located in Ontario, Canada.

If you have any questions that are not answered here, please contact us prior to purchasing.

THESE SHIRTS ARE MADE FOR YOU. JUST YOU. WHEN YOU ORDER.

Our tees are custom printed, made-to-order.  It cuts down on overstock that goes to landfill, and allows us to streamline our business and offer products at a lower price.

RETURNS / EXCHANGES

We are unable to process returns or exchanges. Please check the size chart that accompanies each item listing.  Please read item descriptions carefully for style and fit notes. If you have any questions, please email us, via the Contact page, prior to purchasing.

GUARANTEES / WARRANTY

Items are guaranteed to be free from defects in workmanship and materials for a period of 3 days after arrival at your home. To report issues, please email us with your order number, a description of the issues, and include photos. A refund or replacement may be provided, at our discretion.

Please read the care instructions that are noted in your garment tags and website descriptions. We are unable to issue refunds for clothing that is improperly laundered for its type.  

SHIPPING

Shipping times may vary. Please allow approximately 10 business days. Longer during the holidays.  Tracking is provided when your order ships. We are unable to issue refunds for orders delayed due to reasons beyond our control.

Items ship from Canada. Items may ship separately. Purchasers are responsible for any duties, taxes or tariffs. We will not issue refunds for orders refused, due to Customs fees.